DeviQA case study: Favro
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Project management platform

Ensuring an exceptional user experience for a modern project management platform.

~1000

Bugs discovered

30+

New features created with our assistance

5

The number of supported integrations

250+

The number of successfully delivered releases

About project

Favro is a dynamic project management platform designed to improve planning and collaboration within organizations. Ideal for agile distributed teams, Favro stands out with its customizable boards that easily adapt to various workflows, be it Agile, Scrum, Kanban, or other unique methodologies.

Real-time collaboration and instant task updates foster seamless communication and coordination among all team members. With Favro's clear project and task overview, teams can stay aligned with their key goals and consistently meet deadlines. Additionally, features like time tracking and reporting empower teams to effectively identify and address areas for improvement.

Our achievements

  • ~1,000 bugs reported

  • >250 successful releases

  • ~90% of customer-reported issues have been identified, reported, and resolved

  • Efficient communication between the QA team, developers, POs, and PMs facilitates smoother workflow

  • An updated bug reporting procedure has been introduced to ensure faster bug resolution and better product quality

  • A comprehensive knowledge base has been updated and maintained, and regular training sessions are conducted for junior QA engineers from external organizations to help them get quickly integrated into the workflow

Our contribution

Team

2 manual qa engineers

Project length

Since 2019

Technologies and tools

Jira

GitHub

GitLab

Okta

OneLogin

Postman

Burp Suite

Miro

Trello

Mixpanel

Braintree

Our engagement

The DeviQA team joined the Favro project to help it ensure efficient testing processes. To deliver the desired results, we first reconsidered an approach to bug reporting and created a corresponding guideline to standardize bug reports and make them clear and comprehensive.

Our QA engineers thoroughly tested the product and identified critical vulnerabilities. Working closely with a customer support team, they reported about 1,000 bugs.

The DeviQA team has also been engaged in developing and maintaining a knowledge base and detailed functional guides for QA engineers, customer success managers, and other team members. Additionally, our QA engineers have conducted training sessions for junior QA engineers from external organizations.

Overall, our team has helped to deliver over 250 successful releases and provided high-quality support for more than 5 integrations over our 5-year relationship. In close collaboration with all stakeholders, we have contributed to the development process, allowing Favro to release updates several times a month (3-4 on average).

Today, the DeviQA team continues refining the existing QA process, designing new strategies, and ensuring efficient testing of each new feature. Additionally, our QA engineers maintain direct interaction with customers, promptly reporting any identified bugs and providing a quick feedback exchange to maintain an uninterrupted customer experience.

Services provided

Web testing

The DeviQA team has significantly optimized web testing, improving the quality and stability of the web application. Our QA engineers have updated existing test scenarios, and streamlined the bug reporting process, all while maintaining a high work tempo.

Mobile testing

Our QA engineers are also responsible for testing the Favro Android and iOS apps. They rigorously test new features, generate detailed bug reports, and ensure the apps function smoothly across a variety of devices.

API testing

We ensure thorough API testing by systematically examining all endpoints, methods, and input variations to verify their correct functionality in every scenario. Regular testing lets us maintain the reliability, security, and efficiency of an API, ensuring it meets the highest performance standards.

Dedicated qa team

Our dedicated QA team is responsible for executing manual, API, and security testing. We comprehensively test the Favro platform on different devices, browsers, and operating systems to ensure compatibility and smooth operation. By conducting holistic testing, identifying bugs, and continuously polishing our processes, we have achieved our main goal: to provide users with a robust and stable product that delivers an exceptional experience.

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