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CRM testing services
Stronger relationships, stronger results. Flawless CRM testing for boosted customer engagement.
Ensure data integrity with DeviQA’s 15 years of CRM testing expertise, identifying and eliminating discrepancies in customer data across multiple touchpoints to improve decision-making accuracy.
Trusted by
What features need to be tested?
Sales automation
Marketing automation
Customer support
Employee automation
Defect tracking
Knowledge management
API & web services
CRM portals
RMA
Order processing
Our solutions for your CRM testing challenges
We understand the importance of CRM testing for the success of your business. Our tailored QA solutions address all encountered challenges head-on, ensuring your CRM system operates seamlessly, securely, and robustly.
The scope of our expertise
By types of software:
Mobile app testing
Web app testing
IoT testing
By approach to testing:
Manual testing
Automated testing
By levels of testing:
Integration testing
System testing
Acceptance testing
By types of testing:
Functional testing
Compatibility testing
Performance testing
Security testing
Usability testing
Localization testing
Exploratory testing
Regression testing
Release testing
DeviQA’s AI advantage
At DeviQA, we use AI to make testing smarter and simpler. Our ecosystem is built to deliver faster, smarter, and more cost-efficient results — so our team can do more in less time.
DeviQA AI ecosystem
AI-powered IDE assistant
Reduces test script writing time
QA companion
Provides suggestions for test optimization and addresses gaps
Automated code review
Flags unused variables, improper loops, and other common errors
AI for API testing in Postman
Streamlines API test case creation and response validation
Features
Test case creation
Code review
Exploratory planning
Log analysis
Testing time spent
without AI
6 hrs
3 hrs
2 hrs
2 hrs
Testing time spent
with DeviQA AI
4 hrs (30% saved)
2 hrs (40% saved)
45 min (60% saved)
1 hr (50% saved)
Global healthcare giant
90%
Test coverage
1.6k+
Test cases created
X18
Faster regression testing run
“They treat our automated testing project as a development effort rather than a testing effort, always anticipating next steps and improvements. Whenever we need changes, they’re able to respond quickly. They take on current problems and address future issues as well. “
Choose your cooperation model
Striving to establish a beneficial collaboration with each client, we offer a few engagement models. Whether you seek dedicated expertise, flexible staffing solutions, or a fully outsourced approach, we have an option tailored to help you deliver top-notch CRM software.
Staff augmentation
Optimize your testing capabilities by integrating external CRM testing experts into your existing QA team.
Best option for: Companies seeking to reinforce their internal QA team with specialized CRM testing skills for a certain time. It offers flexibility and cost-effectiveness.
Quickly adapt to changing project needs by adding or reducing your workforce.
Pay for the expertise only when you need it.
Encourage knowledge sharing between augmented staff and your existing team.
Dedicated team
Opt for a dedicated team model to have a squad of skilled CRM testing professionals exclusively working on your project.
Best option for: Businesses with complex CRM systems or ongoing projects requiring continuous testing support. This engagement model provides a high level of control and customization.
Assemble a QA team with specialized knowledge in CRM testing.
Directly manage and supervise your dedicated QA team.
Easily scale the team based on your project requirements.
Outsourcing
Take a strategic approach to CRM testing by outsourcing the entire QA process to a specialized testing service provider.
Best option for: Companies looking to streamline operations, reduce overhead costs, and benefit from the expertise of a specialized provider of CRM testing services.
Focus on your core business functions while our experts handle QA-related activities.
Eliminate the need for in-house testing infrastructure and maintenance.
Leverage the expertise of global testing professionals.
Our approach
to CRM testing
Strategic planning
Before diving into testing, we meticulously plan every step. A clear understanding of unique business processes and CRM requirements allows us to tailor our testing strategy, ensuring comprehensive coverage of functionalities and potential scenarios.
Customized test design
Every CRM implementation is unique and comes with specific testing requirements. Our expert team creates customized test scenarios and scripts to thoroughly assess the specific functionalities of your CRM system. This tailored approach guarantees a focused evaluation of critical processes.
Data integrity and migration testing
Data accuracy is paramount in CRM systems. Our testing methodology includes rigorous assessments of data integrity and migration processes. We ensure that your data is seamlessly transferred and the CRM system accurately captures, processes, and presents information.
User experience testing
User-friendliness is an essential characteristic of a successful CRM system. In the course of testing, our team checks user interfaces, navigation, and overall user experience. By simulating real-world scenarios, we identify and rectify potential issues that could impact user satisfaction and productivity.
Integration testing
As a rule, being a part of a larger ecosystem, every CRM system should seamlessly integrate with various third-party applications. Our testing services extend to integration points, guaranteeing that your CRM operates harmoniously with other systems, contributing to the establishment of a cohesive and efficient business environment.
Performance and scalability testing
We subject your CRM system to rigorous performance and scalability testing. This way, we ensure that it not only meets current performance requirements but can also adapt and scale effectively as your business grows. Identifying and addressing performance bottlenecks is integral to our approach.
Security and compliance testing
Secure protection of sensitive customer data is non-negotiable. Our CRM testing includes robust security and compliance assessments. We verify that your CRM solution adheres to industry standards and regulatory requirements, providing a secure environment for your business data.
Continuous monitoring and support
Our commitment doesn't end with the completion of the active testing phase. We offer ongoing support and monitoring services, ensuring that your CRM system continues to perform optimally. Regular updates and proactive maintenance contribute to the long-term success of your CRM system.
What you get
Feel the improvement in
3 days
Reduction in your costs
60%
Accelerate development by
30%
Automation faster in parallel by
56x
Increase test coverage to
95%
We serve
Our expertise and resources allow us to cover the unique needs of each project, ensuring the delivery of high-quality software solutions that meet business requirements and goals.
Book a call to ensure your CRM empowers sales force, maximizing ROI
Here’s what people are saying
about DeviQA
“It was so easy to integrate your people with us and we didn't have any problems.”
Janosch Greber
VP of engineering at RealTyme
QA tools & platforms we hold expertise in
Playwright
Cypress
Cucumber
Selenium
Appium
Mocha
Robot Framework
Specflow
TestNG
WebdriverIO
Selenide
Calabash
Watir
Codeception
HCL AppScan
Nessus
NMAP
BurpSuite
Acunetix
OWASP ZAP
Metasploit
Wireshark
DBeaver
Rdp-Sec-Check
SNMPCHECK
AiR
SSLSCAN
k6
JMeter
Load Runner
Visual Studio
Rest API
GraphQL
Apiary
Bluetooth Low Energy API
Apple Pay
Google Pay
Apple Maps
Fingerprint API
Postman
Swagger
Charles Proxy
Ready API
ACCELQ
Katalon Platform
REST-Assured
SQL Server
MySQL
Oracle
PostgreSQL
Cassandra
MongoDB
RethinkDB
Amazon S3
Redshift
DynamoDB
Amazon RDS
DocumentDB
Amplify
Lambda
Amazon EC2
Elasticache
Azure Datalake
Blob Storage
CosmosDB
SQL Database
Synapse Analytics
Google Cloud SQL
Google Cloud Datastore
Awards and recognitions
Collaboration process overview
Initial contact
During our initial call, we aim to understand your testing requirements and goals
Assessment
We evaluate your current testing process and create a tailored plan to enhance it
Proof of concept
We offer a complimentary proof of concept, allowing you to experience our proficiency and expertise
Trial and evaluation of performance
We start a trial period with you, and once complete, we review the results together and discuss options
Contract signing and full-scale QA implementation
Upon mutual agreement, we move forward with the QA process by signing a contract and beginning work
Partnership with flexibility
Our engagement options give you commercial flexibility to dial up and dial down resources depending on your own needs
Let’s schedule a call
Flexible collaboration options allow you to choose the level of support that best meets your needs
Questions & answers
How do you approach CRM applications testing for custom solutions?
We tailor our testing approach to your specific CRM customizations, ensuring that unique workflows, integrations, and features function as expected.
Can you handle CRM test automation, and what tools do you use?
Yes, we specialize in CRM test automation using tools like Selenium, Appium, and custom frameworks to accelerate testing cycles and improve accuracy.
How do you ensure effective end-to-end testing for CRM systems?
We validate every process across modules and integrations, from lead management to reporting, ensuring flawless data flow and system reliability.
How do you manage regression testing for CRM updates?
Our regression testing CRM strategy ensures new updates or enhancements do not disrupt existing workflows, leveraging automation for faster results.
Can you handle data migration validation during CRM software testing?
Absolutely. We ensure that data migration is accurate, complete, and free from loss, duplication, or corruption.
How do you guarantee ROI from CRM test automation?
We focus on reusable test scripts, reducing manual efforts over time and ensuring consistent quality for recurring updates.
How do you prioritize testing across complex CRM integrations?
We evaluate integration-critical processes first, ensuring seamless connections through end-to-end testing CRM systems with ERP, marketing tools, and other platforms.
What industries do you have experience with in CRM applications testing?
We’ve tested CRM systems for industries like finance, healthcare, e-commerce, real estate, and more, adapting to industry-specific workflows and regulations.
How can I track the progress of my CRM software testing project?
We provide detailed reporting, real-time dashboards, and regular communication, keeping you updated on testing progress and outcomes.
Can you scale your testing efforts for large CRM implementations?
Yes, we adapt our team size and resources to match the complexity and scale of your CRM project, ensuring timely delivery and thorough testing.