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CRM testing services
Stronger relationships, stronger results. Flawless CRM testing for boosted customer engagement.
6
Locations
14
Years of experience
250+
Software QA engineers
200+
Integrations into an existing development & testing process
300+
Projects tested from scratch
50+
Reviews on
CRM systems have become one of the key tools for customer-oriented businesses. Software of this kind helps significantly improve customer service, retention rate, productivity, efficiency, loyalty, and sales. It serves as a centralized database and provides accurate analytics and forecasting. While top-notch CRM systems bring multiple benefits, poorly working ones can adversely impact team performance, customer service, and, consequently, revenue. Therefore, to ensure the sound functioning of a CRM system, it’s crucial to test it scrupulously. At DeviQA, we provide professional testing of platform-based and bespoke CRM systems. Engage our team, if you are determined to create a CRM solution of superior quality.
What features need to be tested?
Sales automation
Marketing automation
Customer support
Employee automation
Defect tracking
Knowledge management
API & web services
CRM portals
RMA
Order processing
Our solutions for your CRM testing challenges
We understand the importance of CRM testing for the success of your business. Our tailored QA solutions address all encountered challenges head-on, ensuring your CRM system operates seamlessly, securely, and robustly.
The scope of our expertise
By types of software:
Mobile app testing
Web app testing
IoT testing
By approach to testing:
Manual testing
Automated testing
By levels of testing:
Integration testing
System testing
Acceptance testing
By types of testing:
Functional testing
Compatibility testing
Performance testing
Security testing
Usability testing
Localization testing
Exploratory testing
Regression testing
Release testing
Global healthcare giant
- 90%Test coverage
- 1.6k+Test cases created
- X18Faster regression testing run
Choose your cooperation model
Striving to establish a beneficial collaboration with each client, we offer a few engagement models. Whether you seek dedicated expertise, flexible staffing solutions, or a fully outsourced approach, we have an option tailored to help you deliver top-notch CRM software.
Staff augmentation
Optimize your testing capabilities by integrating external CRM testing experts into your existing QA team.
Best option for: Companies seeking to reinforce their internal QA team with specialized CRM testing skills for a certain time. It offers flexibility and cost-effectiveness.
Quickly adapt to changing project needs by adding or reducing your workforce.
Pay for the expertise only when you need it.
Encourage knowledge sharing between augmented staff and your existing team.
Dedicated team
Opt for a dedicated team model to have a squad of skilled CRM testing professionals exclusively working on your project.
Best option for: Businesses with complex CRM systems or ongoing projects requiring continuous testing support. This engagement model provides a high level of control and customization.
Assemble a QA team with specialized knowledge in CRM testing.
Directly manage and supervise your dedicated QA team.
Easily scale the team based on your project requirements.
Outsourcing
Take a strategic approach to CRM testing by outsourcing the entire QA process to a specialized testing service provider.
Best option for: Companies looking to streamline operations, reduce overhead costs, and benefit from the expertise of a specialized provider of CRM testing services.
Focus on your core business functions while our experts handle QA-related activities.
Eliminate the need for in-house testing infrastructure and maintenance.
Leverage the expertise of global testing professionals.
Our approach
to CRM testing
Strategic planning
Before diving into testing, we meticulously plan every step. A clear understanding of unique business processes and CRM requirements allows us to tailor our testing strategy, ensuring comprehensive coverage of functionalities and potential scenarios.
Customized test design
Every CRM implementation is unique and comes with specific testing requirements. Our expert team creates customized test scenarios and scripts to thoroughly assess the specific functionalities of your CRM system. This tailored approach guarantees a focused evaluation of critical processes.
Data integrity and migration testing
Data accuracy is paramount in CRM systems. Our testing methodology includes rigorous assessments of data integrity and migration processes. We ensure that your data is seamlessly transferred and the CRM system accurately captures, processes, and presents information.
User experience testing
User-friendliness is an essential characteristic of a successful CRM system. In the course of testing, our team checks user interfaces, navigation, and overall user experience. By simulating real-world scenarios, we identify and rectify potential issues that could impact user satisfaction and productivity.
Integration testing
As a rule, being a part of a larger ecosystem, every CRM system should seamlessly integrate with various third-party applications. Our testing services extend to integration points, guaranteeing that your CRM operates harmoniously with other systems, contributing to the establishment of a cohesive and efficient business environment.
Performance and scalability testing
We subject your CRM system to rigorous performance and scalability testing. This way, we ensure that it not only meets current performance requirements but can also adapt and scale effectively as your business grows. Identifying and addressing performance bottlenecks is integral to our approach.
Security and compliance testing
Secure protection of sensitive customer data is non-negotiable. Our CRM testing includes robust security and compliance assessments. We verify that your CRM solution adheres to industry standards and regulatory requirements, providing a secure environment for your business data.
Continuous monitoring and support
Our commitment doesn't end with the completion of the active testing phase. We offer ongoing support and monitoring services, ensuring that your CRM system continues to perform optimally. Regular updates and proactive maintenance contribute to the long-term success of your CRM system.
What you get
Feel the improvement in
3 days
Reduction in your costs
60%
Accelerate development by
30%
Automation faster in parallel by
56x
Increase test coverage to
95%
We serve
Our expertise and resources allow us to cover the unique needs of each project, ensuring the delivery of high-quality software solutions that meet business requirements and goals.
Book a call to ensure your CRM empowers sales force, maximizing ROI
Here’s what people are saying
about DeviQA
“It was so easy to integrate your people with us and we didn't have any problems.”
Janosch Greber
VP of engineering at RealTyme
QA tools & platforms we hold expertise in
Automation testing
Cucumber
Selenium
Appium
Mocha
Playwright
Robot Framework
Specflow
TestNG
WebdriverIO
Selenide
Calabash
Watir
Codeception
Cypress
Security testing tools
HCL AppScan
Nessus
NMAP
BurpSuite
Acunetix
OWASP ZAP
Metasploit
Wireshark
DBeaver
Rdp-Sec-Check
SNMPCHECK
AiR
SSLSCAN
Performance testing tools
JMeter
Load Runner
Visual Studio
k6
API testing
Rest API
GraphQL
Apiary
Bluetooth Low Energy API
Apple Pay
Google Pay
Apple Maps
Fingerprint API
API testing tools
Postman
Swagger
Charles Proxy
Ready API
ACCELQ
Katalon Platform
REST-Assured
Database testing
SQL Server
MySQL
Oracle
PostgreSQL
Cassandra
MongoDB
RethinkDB
Amazon S3
Redshift
DynamoDB
Amazon RDS
DocumentDB
Amplify
Lambda
Amazon EC2
Elasticache
Azure Datalake
Blob Storage
CosmosDB
SQL Database
Synapse Analytics
Google Cloud SQL
Google Cloud Datastore
Our certifications
ISO 9001:2015
At DeviQA, we take pride in being an ISO 9001:2015 certified company. This certification represents our unwavering commitment to maintaining the highest standards of quality in every aspect of our software testing services. With a focus on customer satisfaction, we adhere to internationally recognized quality management practices to ensure that our clients receive exceptional and reliable testing solutions. Through continuous improvement and compliance with regulatory requirements, we consistently deliver top-notch testing services that exceed our clients' expectations.
ISO 20000
We understand the crucial role of IT services in modern businesses. As an ISO 20000 certified company, we excel in delivering efficient and effective IT services to our clients. Our customer-centric approach enables us to tailor our testing solutions to suit your unique requirements, ensuring a seamless integration of testing processes into your software development lifecycle. With a focus on continual service improvement, we optimize our IT Service Management practices to guarantee a smooth and satisfying experience for our valued clients.
ISO 27001
The security of our clients' data is of paramount importance to us. As an ISO 27001 certified company, we go above and beyond to protect sensitive information and ensure the confidentiality and integrity of all data entrusted to us. With our robust Information Security Management System (ISMS), we implement stringent security controls, evaluate risks, and take proactive measures to safeguard against potential threats. Rest assured that partnering with us means your valuable data is handled with the utmost care and subject to the highest security standards.
ISTQB
As a testament to our team's expertise and commitment to excellence, our software testing professionals hold the esteemed ISTQB (International Software Testing Qualifications Board) certifications. The ISTQB certification is a globally recognized standard for software testing professionals, signifying their proficiency in the latest testing methodologies, best practices, and industry standards. With ISTQB-certified experts on board, we bring a wealth of knowledge and skills to every testing project, ensuring thorough and precise testing to uncover even the most intricate software defects. Partner with us and benefit from our skilled ISTQB-certified professionals who are dedicated to elevating the quality and reliability of your software products.
Awards and recognitions
Collaboration process overview
1. Initial contact
During our initial call, we aim to understand your testing requirements and goals
2. Assessment
We evaluate your current testing process and create a tailored plan to enhance it
3. Proof of concept
We offer a complimentary proof of concept, allowing you to experience our proficiency and expertise
4. Trial and evaluation of performance
We start a trial period with you, and once complete, we review the results together and discuss options
5. Contract signing and full-scale QA implementation
Upon mutual agreement, we move forward with the QA process by signing a contract and beginning work
6. Partnership with flexibility
Our engagement options give you commercial flexibility to dial up and dial down resources depending on your own needs
Let’s schedule a call
Flexible collaboration options allow you to choose the level of support that best meets your needs
Questions & answers
Why should I invest in CRM testing services?
CRM testing is the proactive strategy that helps you ensure the robustness, user-friendliness, and security of your CRM system. It prevents potential issues, guaranteeing a seamless experience for both your business and your customers.
How does functional testing impact my CRM system?
Functional testing ensures that every feature of your CRM system works as expected. This means smoother workflows, accurate data handling, and perfect alignment with your business needs.
Can you explain the significance of performance testing for CRM systems?
Performance testing goes beyond functionality, checking how your CRM system performs under stress. It’s like a stress test for your application, ensuring it can handle peak loads without compromising speed and stability.
How do you ensure seamless integration of my CRM system with other business tools?
Our integration testing ensures your CRM isn’t an isolated island. We test the connections, making sure your CRM communicates flawlessly with other applications, creating a harmonious digital ecosystem.
What's the role of usability testing, and how does it affect user experience?
Usability testing focuses on end-users. We evaluate the user-friendliness of your CRM – from navigation to interface design – ensuring a delightful and productive experience for your users.
Can your CRM testing services be customized to our unique business needs?
Absolutely! We understand that every business is unique. Our CRM testing services are adaptable and can be tailored to suit your specific requirements, providing a personalized approach.